Financial Abuse of Older Adults:

Recognize, Review and Respond

This award-winning online course is built around 3 short videos that illustrate how older adults are vulnerable to those they rely on the most – and what financial industry employees can do about it.

5 Powerful Training Elements

A recent report on elder financial abuse estimates that seniors in the U.S. lose about $6.7 billion annually to deceit or theft enabled by a trusting relationship—typically a family member but sometimes a paid helper, friend, lawyer, accountant, or financial manager. These losses are large – an average of almost $27,000 per case over a five-year period.

This 35-minute online course provides all your employees and managers with the information and resources they need to fulfil their responsibilities and help clients in this sensitive area. The course includes the following 5 elements:

VIDEO DRAMAS

Three short video dramas show seniors susceptible to abuse of assets, credit and Power of Attorney.

RED FLAGS LIST

A comprehensive list of red flags is available as a pull-down tab or printable PDF.

INTERACTIVE EXERCISES

The course includes exercises throughout, with detailed feedback on student responses.

RESOURCE LIST

National and local resources are provided through links that offer up-to-date information for seniors.

TRACKING & REPORTING

Compliance officers and HR staff can track student progress and access detailed reports of results.

5 Powerful Training Elements

A recent report on elder financial abuse estimates that seniors in the U.S. lose about $6.7 billion annually to deceit or theft enabled by a trusting relationship—typically a family member but sometimes a paid helper, friend, lawyer, accountant, or financial manager. These losses are large – an average of almost $27,000 per case over a five-year period.

This 35-minute online course provides all your employees and managers with the information and resources they need to fulfil their responsibilities and help clients in this sensitive area. The course includes the following 5 elements:

VIDEO DRAMAS

Three short video dramas show seniors susceptible to abuse of assets, credit and Power of Attorney.

RED FLAGS LIST

A comprehensive list of red flags is available as a pull-down tab or printable PDF.

INTERACTIVE EXERCISES

The course includes exercises throughout, with detailed feedback on student responses.

RESOURCE LIST

National and local resources are provided through links that offer up-to-date information for seniors.

 

TRACKING & REPORTING

Reporting features allow your team to easily track student progress and verify completion.

Financial Abuse of Older Adults

Many financial institutions are eager to train their staff to respond appropriately to the growing threat of elder financial abuse. Employees often care deeply about the people they serve, and when they see a client subjected to financial abuse, they want to help. Everyone knows this is a problem, but few understand what they can do about it. Learn about many of the options that are available.

Financial Abuse of Older Adults

Many financial institutions are eager to train their staff to respond appropriately to the growing threat of elder financial abuse. Employees often care deeply about the people they serve, and when they see a client subjected to financial abuse, they want to help. Everyone knows this is a problem, but few understand what they can do about it. Learn about many of the options that are available.

A fantastic program!

“A fantastic program! The interactive format kept me fully engaged from start to finish.”

-Ainsley Cunningham, Manitoba Securities Commission

Students Will Learn

  • To recognize potential abuse of assets, credit, and Power of Attorney
  • About relationships and characteristic situations that lead to exploitation
  • To avoid giving advice that may be construed as legal advice
  • To manage privacy considerations
  • How to navigate concerns surrounding key assets such as the family home
  • To understand the complex issues surrounding mental incompetence and finances
  • Skills to communicate effectively with older adults
  • Where to direct seniors to meet specific needs and get the best advice

 

Financial Abuse of Older Adults: 

The Video Resource

You can use these video stories (about four minutes each) to supplement your current training – for example as part of a lunch-and-learn session or as an online resource.

Participants will see stories about abuse of assets, abuse of credit and abuse of Power of Attorney. They will also explore relationshiops and characteristic situations that lead to exploitation, as well as techniques for managing privacy considerations and directing seniors towards outside resources.

For more information about this Video Resource package, please contact us.

Need a Custom Option?

No Problem

Do you need to customize your training with your company logo, policies, procedures, and references to in-house practices? Do you need multiple languages or compliance with other jurisdictions outside of the USA or Canada? No problem!

We’ll be glad to work with your compliance team to produce a customized version of Financial Abuse of Older Adults: Recognize, Review and Respond that fits your needs and your budget. Tamlo’s staff is here to provide timely support for you and your organization throughout the training cycle. Please contact us to discuss your customization needs.

Whether you’re looking to increase employee compliance reporting, improve overall employee value or meet compliance regulation requirements, our training can help you get there.

Ready to see for yourself?


Take the first step by requesting a free demo for an inside look at our interactive training.

Request a Free Demo

Ready to reach your compliance training goals?

 

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