Frequently Asked Questions

Below you’ll find answers to some of our most frequently asked questions. If you don’t find what you’re looking for here, please feel free to contact us.

How can I bulk purchase Flag the Money?

The first step is to set up your Corporate Account. You can do that here: here

Regardless of how big or small your company is, your Corporate Account gives you the tracking and reporting you need. After your account is set up you can bulk purchase as many credits as you need for your preferred training. If you need any assistance, please contact support@tamlo.com.

Can I track the training progress?

Our learning platform offers a variety of reports that will keep you on top of training progress. You can follow who has completed the course and exam, and who is in progress. There is robust communication system built in, so you can send reminders to the students as well.

You can schedule a training session on how the report system works by contacting support@tamlo.com.

We've had an auditor ask for a course outline. Can you supply that?

Yes, we will provide a PDF that shows the topics covered through the course. In addition, we will provide an auditor with a free review access to the course if they want to check it in more detail. Simply contact support@tamlo.com.

I can't find my Administrator User Name or Password. Where can I get them?

Go to the Log-in page (here). Just below the Administrator Log-in box you’ll see “Did You Forget Your Password?”. Click on that, provide your email address and you will receive an email with everything you need to get a new password.

One of our students has lost their User Name or Password. What should we do?

If they need their User Name, you can provide that for them quickly. Log in to your Administrator account, select “Manage Users”, check the box on the left of the student’s name and scroll to the bottom of the page. Click on the “User” tab, “Select Email”, and choose “Forgot Password. They will be sent an email with their User Name and Password.

Also, a student can go to the log-in page (here) and click on “Did You Forget Your Password?” to receive an email to update their password.

Can our compliance officer preview Flag the Money to ensure it meets our needs?

Yes, we offer one full demo of the course to your compliance officer or decision maker at no charge. We believe that our training is unlike anything you’ve seen before, and that you will see the value in incorporating our course into your compliance regimen.

We need advice on setting up our compliance program. Can you help?

TAMLO doesn’t offer advice directly on compliance programs. We can connect you with experts who can provide the guidance you need. We have several listed on the Our Team page, with links to connect you to them.

Which course is the best choice for our company?

The Flag the Money courses are offered for financial institutions, with specific content for securities dealers and insurance brokers. It’s also available for money services businesses. If you aren’t sure which is best for you, contact us with the specifics of your company and we’ll help you choose the best fit for your compliance needs.

Our Financial Abuse of Older Adults courses may serve an important part in your compliance program. Certain states currently have compliance requirements in place regarding suspected elder financial abuse, and this course can help fill your need. Other states or provinces may be considering new regulations. If they do, we have a solution for you.

Can we use your videos as part of our own compliance training?

Our two videos, Carl’s Story Video Resource and Financial Abuse of Older Adults Video Resource do not constitute proper compliance training on their own. However, they can be licensed on an annual basis and could certainly be used as a component of your own training. You would need a comprehensive course on compliance requirements, a graded exam on the subject matter, and a tracking system to show due diligence.

TAMLO’s Flag the MoneyTM and Financial Abuse of Older Adults courses include the video already integrated with the compliance essentials and a tracking system.

Have questions? Our team is happy to help!

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